Taking applicationsVoice Support·Posted 8d ago
French Customer Service Representative
Hexaware TechnologiesVerified company
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
FrenchEnglishEntry level
About the role
Inbound call center role answering questions about visa requirements and helping customers complete online visa application forms in French. It is an on-site position in Maadi, Cairo, open to fresh graduates as well as candidates with at least six months of customer service experience.
What you'll do
- Handle inbound calls on visa requirements and application procedures
- Assist customers with online visa application forms
- Understand customer queries, complaints and comments
- Provide quick and effective resolutions
- Handle pressure and complaints from irate customers
- Use automated information systems to analyze customer situations
- Adhere to daily assigned activities
What you'll need
- HSC/Graduate freshers may apply
- Minimum 6 months customer service experience
- Good French and English (B1 or B2)
- Excellent written and verbal skills
- Typing speed 25+ wpm at 90% accuracy preferred
- MS Office knowledge mandatory
- Basic computer knowledge
Skills
French and English communication (B1/B2)Inbound call handlingComplaint resolutionEmpathy and patienceAttention to detailTyping 25+ wpm with 90% accuracyMS OfficeBasic computer knowledge
About Hexaware Technologies
Hexaware is a global IT and business process services company. Its Cairo (Maadi) contact center hires French and English speaking agents, including for visa-services support.
BPO / Customer Experience10001+ employeesHQ: Navi Mumbai, India
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