Customer Service
ConcentrixVerified company
Costa Rica- San Jose
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Costa Rica- San Jose
About the role
A full-time customer service advisor role at Concentrix in San Jose, Costa Rica, handling inbound and outbound calls and online customer inquiries. It focuses on resolving routine product or service problems, meeting KPIs, and documenting customer interactions.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Document accounts accurately
- Offer additional products or services
- Track and retrieve information in call tracking database
- Meet contractual KPIs
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Courteous customer service orientation
- Strong computer navigation and PC knowledge
- Effective written and verbal communication
- Dependable with attention to detail
- Ability to multi-task and adapt quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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