Taking applicationsVoice Support·Posted 2d ago
Customer Success Manager (Higher Education)
D2L
USA
Pay
$38.5–$47/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager for D2L's North American higher education customers, owning relationships and driving Brightspace adoption and retention. Requires 3+ years in customer success or account management and about 30% travel, with a base salary of $80,000–$97,750.
What you'll do
- Manage strategic higher education customer relationships
- Develop customer success and retention plans
- Drive Brightspace product adoption and usage
- Coordinate regular business reviews with customer leadership
- Support renewal process with Client Sales Executive
- Facilitate transition from implementation to support
- Educate clients on support channels and self-service tools
- Report on customer success criteria and remediation progress
What you'll need
- 3+ years in Customer Success, Account Management, or related roles
- Build rapport with senior-level and C-suite executives
- Experience setting joint strategic goals and measuring outcomes
- Collaborate cross-functionally across internal and external teams
- Excellent communication and analytical skills
- Education technology or higher education knowledge is a plus
- Ability to travel approximately 30%
- Bachelor’s degree required and/or equivalent experience
Skills
Customer successAccount managementRelationship buildingStrategic goal settingCross-functional collaborationProduct adoptionCustomer retentionCommunication and analytical skills
Benefits
Wellness SubsidyEquity GrantsVariable Incentive
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