Taking applicationsVoice Support·Posted 7d ago
Account Management Lead ‑ UK/I
Elevenlabs
Ireland, UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Ireland, UK
EnglishLead level
About the role
ElevenLabs is hiring an Account Management Lead for the UK and Ireland to lead account managers and own retention and expansion outcomes. The role is a player-coach position combining team leadership with direct management of priority customer accounts.
What you'll do
- Lead, coach, and develop an account management team
- Manage priority accounts as a player-coach
- Own renewals, retention, and expansion goals
- Set strategic direction for customer success initiatives
- Optimize delivery quality across accounts
- Design repeatable playbooks for renewals and upsells
- Build executive-level relationships with priority accounts
- Partner with Europe GTM and cross-functional leadership
What you'll need
- 10+ years in Account Management or post-sales
- SaaS experience
- UK&I account experience
- Technical acumen
- Ability to upskill and enable the team
Skills
Account managementTeam leadershipCustomer retentionRevenue expansionRenewalsUpsellsSaaSExecutive relationships
Benefits
Learning & development stipendSocial travel stipendAnnual company offsiteCo-working stipendCareer growthInnovative culture
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