Customer Service Advisor – URDU/Hindi Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A blended customer service advisor role at Concentrix in Cairo, handling inbound and outbound calls, chats and emails for client programs across sectors like telecom, banking and retail. It requires Urdu/Hindi plus English fluency, offers paid transportation and medical/social insurance, and advertises a promotion track within six months.
What you'll do
- Deliver support via phone, email and chat for major clients
- Assist customers with inquiries, order processing and troubleshooting
- Clarify customer requirements using probing and decision-support tools
- Meet contractual KPIs
- Document customer interactions accurately
- Identify opportunities to offer additional products or services
- Work rotating shifts as required
What you'll need
- Proficiency in Urdu/Hindi and English, written and verbal
- High school diploma
- Excellent communication and customer engagement skills
- Comfortable in a fast-paced, performance-driven environment
- Detail-oriented, dependable and professional
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.