Taking applicationsVoice Support·Posted 21d ago
Customer Experience Agent
Upwork client
Remote (Africa, Asia preferred)
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Africa, Asia preferred
EnglishMid level
About the role
Customer Experience Agent providing phone, email, and messaging support for an ongoing Upwork contract. The role involves resolving customer inquiries and keeping accurate records, with a contract-to-hire path and a preference for applicants in Africa and Asia.
What you'll do
- Assist customers
- Resolve customer inquiries
- Maintain accurate records
- Ensure every interaction reflects excellent service
What you'll need
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Ability to remain professional under pressure
- Basic computer and CRM skills
- Previous customer service experience is an advantage
Skills
Customer supportPhone supportOnline chat supportCRMProblem-solvingWritten and verbal communication
Benefits
Contract-to-hire opportunity
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Applications close on 5 November.