English Call Centre Agent B2|Grads|19k

Full-time, on-site English call centre role in New Cairo handling inbound customer calls, inquiries, and issue resolution. It is entry-level friendly, with B2+ English required and recent graduates preferred.

• Respond to inbound customer calls
• Handle customer inquiries
• Provide accurate information and support in English
• Identify customer needs
• Resolve issues efficiently
• Document interactions in the system
• Follow established procedures and quality standards
• Collaborate with supervisors and peers

• English at B2 level or higher
• Strong speaking, listening, and professional writing skills
• Customer service and problem-solving capabilities
• Basic computer literacy and typing skills
• Ability to work on-site in New Cairo
• Reliable attendance and punctuality
• Completed university degree or recent graduation preferred
• Willingness to follow policies and compliance standards

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.