Taking applicationsVoice Support·Posted 14h ago
Healthcare Dispatch / Customer Service Support
ReWorks SolutionsVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa
EnglishMid level
About the role
This is a remote healthcare dispatch and patient coordination role focused on patient intake, appointment scheduling, and technician routing. It requires prior healthcare admin, scheduling, dispatch, or call-center experience plus availability for overnight and weekend shifts.
What you'll do
- Handle patient calls and intake
- Register patients and update healthcare records
- Schedule and confirm appointments
- Dispatch technicians and adjust routes
- Update multiple software systems
- Follow up on outstanding tasks
- Coordinate patients, technicians, and internal teams
- Escalate clinical questions per procedures
What you'll need
- Healthcare admin, dispatch, scheduling, or call-center experience
- Strong telephone and customer service skills
- Accurate data entry and attention to detail
- Ability to coordinate multiple priorities
- Organizational and problem-solving skills
- Comfort with multiple software platforms
- Ability to adapt to schedule changes
- Availability for overnight and weekend shifts
Skills
Telephone communicationCustomer serviceData entry accuracyAppointment schedulingTechnician dispatchingRoute coordinationeClinicalWorks (ECW)Onfleet routing
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