Taking applicationsVoice Support·Posted 13d ago
Customer Service Representative
Zelh
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
This is a remote customer service representative role focused on order fulfillment, purchase orders, and customer communication. It requires coordinating with internal teams to monitor delivery, resolve inquiries, and provide timely updates, with a Monday-Friday 7am-4pm CST schedule and salary in USD.
What you'll do
- Process and upload purchase orders
- Coordinate with RFQ, production, and materials teams
- Send order acknowledgments to customers
- Respond to customer inquiries same business day
- Monitor shipping lines and on-time delivery
- Communicate delays and recovery plans
- Process customer releases via EDI, portals, and email
- Track parts through OSS
What you'll need
- Previous experience in customer service, order management, logistics, supply chain, or manufacturing
- Experience with purchase orders, customer schedules, and order fulfillment
- Strong written and verbal communication
- Ability to manage multiple customer requests
- Attention to detail and accuracy
- Proactive problem-solving and follow-up
- EDI, customer portals, or ERP experience is a plus
- Organizational and time-management skills
Skills
Purchase order managementOrder managementCustomer communicationEDICustomer portalsERP systemsAttention to detailTime management
Benefits
Paid time offPaid in USDRemote workEquipment providedTeam building and corporate eventsSupportive team
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