Customer Service Agents ‑ Bilingual ‑ Mérida
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
This is a full-time customer service advisor role based in Mérida, Mexico, handling inbound and outbound calls plus internet-based customer support. It requires intermediate to advanced English and offers career development opportunities and monthly performance incentives.
What you'll do
- Interface with customers via inbound calls, outbound calls, or internet
- Provide customer service support
- Resolve routine customer problems
- Maintain a pleasant and professional tone
- Handle repetitive work in a fast-paced environment
- Work as part of a team and independently
What you'll need
- Intermediate to advanced English level
- High school diploma or equivalent
- 6 months call center customer service experience desired
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Ability to work under constant changes
- Shift rotation capability as needed
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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