Taking applicationsVoice Support·Posted 9d ago
Deployment Strategist, Eastern Europe
TRM Labs
EMEA
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
EMEA
EnglishMid level
About the role
A customer success/deployment role at TRM Labs supporting crypto businesses and financial institutions in EMEA with account management, product demos, training, and investigation support. It requires 5+ years of relevant experience, strong English, and works primarily on EMEA time with occasional US calls.
What you'll do
- Act as trusted advisor to crypto businesses
- Explain complex technical and investigative concepts
- Deliver tailored product demonstrations
- Conduct structured training sessions
- Channel customer feedback to product teams
- Monitor engagement and usage trends
- Identify and mitigate churn risk
- Set engagement cadence with stakeholders
What you'll need
- 5+ years professional experience
- High proficiency in English
- Polish language skills desirable
- Blockchain analytics experience or strong appetite
- Problem structuring and prioritization
- Attention to detail in regulatory contexts
- Communicate complex concepts to stakeholders
- Occasional travel
Skills
Blockchain analyticsFinancial crime investigationsCompliance programsProduct demonstrationsCustomer trainingAccount managementChurn risk mitigationStakeholder communication
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