ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service (Herndon)
AmazonVerified company
Herndon, Virginia, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Herndon, Virginia, USA, United States
Open to people in the United States
About the role
AWS Customer Service role supporting U.S. Government and enterprise customers with complex account and billing issues on AWS. It requires an active TS/SCI security clearance with polygraph and is based in Herndon, Virginia.
What you'll do
- Be the customer-facing voice for USG and enterprise customers
- Address complex account and billing issues
- Perform deep dive analysis on customer accounts and billing statements
- Educate customers on reporting options, alerts, and budgets
- Work with customer support peers globally
- Drive projects improving customer interactions with AWS account and billing
- Act as Voice of the Customer
- Develop detailed knowledge of AWS products and features
What you'll need
- Active TS/SCI security clearance with polygraph
- U.S. Government security clearance
- Associate's degree or above, or A+ / Network+ / Security+
- 2+ years customer service or contact center experience
- Ability to opt into commensurate clearance for government agencies
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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