Account Manager

Account Manager on Cloudbeds' Customer Success team, managing a hospitality customer portfolio worth $500,000-$1,000,000 and driving upsells while reducing churn. The role is remote, listed for Europe, and focuses on customers in the European hospitality market.

• Define customer success outcomes and help customers achieve them
• Act as main point of contact and escalate urgent support tickets
• Achieve net dollar retention through upsell and churn reduction strategies
• Drive product engagement and package growth
• Analyze customer data to improve utilization and engagement
• Manage customer escalations related to Cloudbeds software
• Gather client feedback for future software releases
• Provide strategic guidance and recommendations to assigned customers

• Exceptional communication and relationship-building ability
• Deep understanding of customer concerns and troubleshooting
• Ability to present and influence at all levels
• Ability to synthesize customer details for internal departments
• Proven ability to manage multiple projects with attention to detail
• Excellent listening, negotiation, and presentation skills
• Self-motivated and thrives in a results-driven environment
• Experience managing accounts in the European hospitality market is a plus