Customer Care Advisor ‑ Fluent Spanish Speaker

Customer Care Advisor supporting Spanish-speaking clients for an insurance and assistance company, handling inquiries about cover, claims, hospitalizations and complaints. The role is based in Cairo on a hybrid basis and requires flexibility for rotating shifts including nights and weekends.

• Provide outstanding customer service and support customer satisfaction and retention
• Meet service standards including 24-hour written response and call abandon targets
• Use AI and conversational AI tools to respond efficiently to queries
• Multitask daily assigned workload and follow up on individual cases
• Develop product knowledge to provide timely and accurate information
• Assist the medical team with hospital admissions, evacuations and repatriations
• Handle queries about cover, claims, hospitalizations and complaints

• Experience in a customer-facing role
• High level of fluency in Spanish
• Flexibility for rotating shifts including nights and weekends
• Strong knowledge of Microsoft Office (Excel, Word)
• Experience working in a pressurized environment with tight deadlines

Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.