Taking applicationsVoice Support·Posted 14h ago
Customer Service Executive (Work From Home – Perak)
SummitNextVerified company
Malaysia
Pay
$2.5–$3/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
EnglishMalayEntry level
About the role
Work-from-home customer service role for a Malaysia-based BPO, handling calls, emails and complaints for logistics clients. It requires English and Malay and applicants must be based in Sarawak, despite the title mentioning Perak.
What you'll do
- Respond to customer inquiries via calls, emails and other contact tools
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to SOP
What you'll need
- Diploma and above
- Excellent English and Malay communication skills
- 1–2 years BPO experience is an added advantage
- Customer-oriented mindset
- Proficiency in office software and computer operation
- Able to work in a fast-paced environment and under pressure
- Must be based in Sarawak
- Stable internet connection for work from home
Skills
Customer serviceCommunicationComplaint resolutionOffice softwareComputer operationTeamworkPressure tolerance
Benefits
EPF, SOCSOPaid time offBirthday LeavePerformance bonusCareer growthProfessional development
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