Customer Service Agent | C1 English Graduates (Night)

A full-time, on-site customer service role in New Cairo handling inbound and outbound phone calls, resolving issues, and documenting customer requests. It requires C1 English and night-shift availability, with training and career development emphasized.

• Handle inbound and outbound customer interactions primarily by phone
• Respond to inquiries and resolve issues
• Provide accurate information to customers
• Document customer requests
• Update account information in internal systems
• Follow established processes and scripts
• Escalate complex cases to appropriate teams
• Meet quality and productivity targets

• C1-level English communication skills, spoken and written
• Night shift availability
• Ability to work on-site in Qesm 1st New Cairo
• Strong customer-facing skills
• Professional phone etiquette
• Excellent active listening and problem-solving skills
• Conflict-resolution skills
• Attention to detail when documenting interactions

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.