Advisor I, Customer Service – English (Kuala Lumpur Sentral)

This is an entry-level customer service advisor role handling inbound calls, outbound calls, and internet inquiries in English. The full-time position is based in Kuala Lumpur, Malaysia, and involves resolving routine customer issues, documenting accounts, and rotating shifts as needed.

• Handle inbound calls, outbound calls, and internet customer inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts and call tracking information
• Meet contractual customer service KPIs
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.