Taking applicationsVoice Support·Posted 13d ago
Customer Success
My Own Staff
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Customer Success Specialist role focused on building client relationships, onboarding, retention, and revenue growth in a SaaS setting. Requires 3+ years in client success, project management, or account management and experience with CRM and collaboration tools.
What you'll do
- Build and manage lasting customer relationships
- Develop tailored success plans to drive adoption and retention
- Onboard new clients and ensure smooth transition from sales
- Collaborate with onboarding, sales, and product teams
- Advocate for customers and provide insights and feedback
- Track CS metrics such as LTV, MRR, churn, and renewals
- Drive revenue growth
What you'll need
- 3+ years in client success, project management, or account management
- SaaS experience preferred
- Experience with CRMs (Salesforce, Zoom, Google Apps, Slack)
- Proven ability to drive customer retention and satisfaction
- Strong organizational skills
- Ability to manage multiple projects
Skills
Customer relationship managementCustomer retentionCustomer adoptionClient onboardingCRM toolsSalesforceZoomSlack
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