Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (AI SaaS Platform)
Hire OverseasVerified company
Metro Manila, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Metro Manila, Philippines
EnglishMid level
About the role
A remote customer support role for an AI voice automation platform, handling email and community inquiries, troubleshooting technical issues, and improving documentation. The job is open only to candidates based in the Philippines and requires 2 to 3 years of SaaS or technical support experience.
What you'll do
- Respond to inbound support requests via email and internal tools
- Troubleshoot platform issues using logs and documentation
- Escalate complex issues to product and engineering teams
- Support real-time inquiries in Discord community spaces
- Document recurring questions, bugs, and product gaps
- Update help center articles and troubleshooting guides
- Collaborate with engineering, product, and operations teams
- Provide feedback on customer sentiment and usability
What you'll need
- Based in the Philippines
- 2 to 3 years of customer support experience
- SaaS or technical support background preferred
- Strong written English
- Ability to manage multiple tickets accurately
- Comfortable with Plain, Intercom, Zendesk, or similar
- Tech-curious and able to learn APIs quickly
- Availability for required working-hours overlap
Skills
Customer supportTechnical troubleshootingWritten English communicationTicket managementIntercom/Zendesk/PlainAPI and integration learningDocumentationCommunity support
Benefits
Paid bi-monthlyPaid time offHolidays observed100% remote setupGlobal customer base exposureAI-focused environment
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