Taking applicationsVoice Support·Posted 14h ago
Laboratory Customer Service Representative
SGSVerified company
Spijkenisse, ZH, Netherlands
Pay
$19.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Spijkenisse, ZH, Netherlands
DutchMid level
About the role
Laboratory customer service role in Spijkenisse, Netherlands, handling customer contact about lab investigations, quotations, and complaints. Requires Dutch fluency and practical chemistry knowledge, with a salary from €3,000 gross per month.
What you'll do
- Monitor and follow up on customer agreements
- Maintain daily customer contact about ongoing investigations
- Process agreements in internal systems
- Answer customer questions by phone and email
- Prepare quotations
- Handle complaints independently or with colleagues
What you'll need
- Excellent Dutch language skills in speech and writing
- Mbo or hbo work and thinking level
- Preferably laboratory technology, food technology, or comparable study
- Practical knowledge of chemistry
- Experience in food industry or comparable quality/laboratory environment is a plus
- Experience with administrative processes and systems is an advantage
- Customer-oriented and accurate
- Proactive attitude
Skills
Dutch languageCustomer serviceChemistry knowledgeFood industry knowledgeAdministrative processesLIMS/CRM/ERP systemsCommunicationAccuracy
Benefits
Salary from €3,000 gross per month32 vacation days8% holiday payCareer growthPension schemeSports and bicycle planStaff association
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