Call Center Representative digibank
QNB EgyptVerified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
About the role
A full-time, on-site call center role in Giza handling customer inquiries, complaints, product information and cross-selling for QNB Egypt's digibank. It targets fresh graduates with 0–2 years of experience and includes escalation, documentation and team-leader support duties.
What you'll do
- Handle customer inquiries and requests
- Escalate issues to Team Leader
- Provide product and service information
- Cross-sell products and services
- Document call information in systems
- Route inquiries, appointments and referrals
- Process complaints according to Contact Center processes
- Assist or replace the Customer Service Team Leader
What you'll need
- Bachelor’s degree in marketing, Business Administration or Commerce
- Fresh graduate (2026, 2025, 2024)
- 0–2 years of experience in the related field
- Adhere to QNB policies, procedures and compliance standards
Skills
About QNB Egypt
QNB Egypt is the second largest Egyptian private sector bank, established in April 1978 and one of the subsidiaries of QNB Group, the largest financial institution in the Middle East and Africa. QNB Egypt provides its services for more than 1,752,585 clients served by 7,370 banking professionals with a network of 234 branches, along with 930 ATMs and 45,042 Point-of-Sale to serve clients nationwide.
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