Taking applicationsVoice Support·Posted 15h ago
Customer Experience Associate ‑ French Speaking ‑ Self Serve
BrevoVerified company
Noida, Uttar Pradesh, India
Pay
Not listed
Job type
Full-time · Hybrid
Hours
APAC hours
Location
Noida, Uttar Pradesh, India
FrenchMid level
About the role
Customer Experience Associate role handling phone, email, and chat support for French-speaking customers at Brevo. The job is based in Noida with a hybrid setup, a fixed Monday–Friday schedule, and requires at least 2 years of customer service experience plus French at C1 level.
What you'll do
- Resolve daily client tickets quickly and properly
- Guide clients to solutions over incoming and outgoing calls
- Escalate challenging customer issues outside the department
- Provide outstanding customer experience
- Grow client relations and work with tech team to identify bugs
- Master emailing best practices and Brevo platform tools
- Learn technical email marketing topics such as DNS records, HTML, and API
What you'll need
- At least 2+ years of experience in customer service
- Excellent written and spoken French (C1 and above)
- Customer-focused with relationship-building ability
- Experience with JIRA, Freshdesk, or Zendesk is an asset
- Familiarity with email marketing
- Ability to work independently and collaboratively
- Comfort with a fun and relaxed office culture
Skills
Customer serviceFrench communicationPhone supportEmail supportChat supportJIRAFreshdesk/ZendeskEmail marketing
Benefits
Health insurancePaid time offPaid trainingCab facilityMeal vouchersHome workspace budgetReferral program1.4x holiday/weekend pay
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.