Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Universal Team)
RateHawkVerified company
Albania, Romania, Bulgaria, Egypt
Pay
$4.5–$6.5/hr
Job type
Full-time · Remote
Hours
EU hours
Location
Albania, Romania, Bulgaria, Egypt
EnglishItalianEntry level
About the role
A remote customer support role at a travel-tech company, handling booking requests and advising clients in the European business-travel market by email and phone. It stands out for its fixed 10 a.m.–7 p.m. GMT+3 schedule, base salary of 700 EUR plus a KPI bonus, and the requirement to speak both English and Italian.
What you'll do
- Resolve client issues and process additional service requests for business travel bookings
- Advise clients on bookings and products
- Communicate with suppliers, hotels and clients via email and phone
- Work with CRM systems and internal databases
What you'll need
- English Upper Intermediate (spoken and written)
- Italian proficiency (B2)
- Kindness, empathy, stress-resistance, politeness and responsibility
- Quick learner, results-focused
- A functioning computer and microphone
- Travel business and booking system knowledge is an advantage
Skills
CRM systemsEmail and phone supportBooking systemsProblem solvingTravel industry knowledgeItalian (B2)English (Upper Intermediate)Internal databases
Benefits
Remote workFlexible hoursPerformance bonusPaid trainingCareer growthCorporate hotel discounts
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