Taking applicationsVoice Support·Posted 6d ago
Mid Market Onboarding Coach
Cloudbeds
LATAM
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
LATAM
EnglishMid level
About the role
Onboarding coach for mid-market hotel customers, guiding implementation, training, and adoption of Cloudbeds' hospitality platform. The role combines hospitality operations experience with customer success work and focuses on complex, strategic accounts in a fully remote team.
What you'll do
- Guide mid-market customers through onboarding
- Serve as a trusted advisor
- Own the customer relationship end-to-end
- Deliver consultative training and coaching
- Facilitate hypercare and transition to ongoing support
- Identify opportunities to expand platform and feature adoption
- Collaborate with Sales, Product, Customer Success, and Support
- Manage multiple complex customer engagements
What you'll need
- 4+ years of hospitality operations experience
- Hotel operations expertise including front office, reservations, revenue management, guest services, distribution, and PMS
- 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience preferred
- Strong consultative, problem-solving, and project coordination skills
- Exceptional technical aptitude and learning agility
- Experience with hospitality technology solutions strongly preferred
- Comfort engaging customers from operational users to executive decision-makers
Skills
Hospitality operationsSaaS onboardingCustomer successAccount managementProject coordinationChange managementPlatform adoptionEmotional intelligence
Benefits
Fully remote
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