Taking applicationsVoice Support·Posted 14h ago
Trilingual Client Care Consultant ‑Technical Solutions (ES ‑ ENG ‑ PORT)
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogota, Colombia
SpanishEnglishPortugueseMid level
About the role
Trilingual client care role at Visa supporting complex client issues in Spanish, English, and Portuguese, including technical, billing, and contract troubleshooting. The position is listed in Bogota, Colombia, and requires escalated-issue handling and cross-functional work with internal teams.
What you'll do
- Resolve complex client problems independently
- Deliver high-value customer service to Visa clients and staff
- Handle escalated client issues and serve as escalation point
- Lead and assist department projects and cross-functional initiatives
- Collaborate with clients to identify efficiencies and required actions
- Advocate for Visa clients to internal stakeholders
- Coordinate resources and resolve client inquiries promptly
- Educate clients on best practices and manage change requests
What you'll need
- Advanced English and Portuguese skills
- 5+ years relevant work experience with Bachelor's degree, or equivalent advanced degree/PhD combination
- Experience handling escalated client issues and complex problem resolution
- Experience delivering high-value customer service and advocating for clients
- Experience leading or assisting department projects and cross-functional initiatives
- Experience collaborating with clients and internal stakeholders
- Experience coordinating resources and resolving client inquiries promptly
- Experience building relationships with key clients and stakeholders
Skills
Client issue resolutionTechnical troubleshootingPayment industry knowledgeRelationship managementCross-functional collaborationProject supportCommunicationDigital fluency
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