Taking applicationsVoice Support·Posted 15h ago
Billing Specialist
AircallVerified company
Remote NA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote NA
EnglishSpanishEntry level
About the role
Aircall is hiring a Billing Specialist to resolve customer billing and payment inquiries, maintain account balances, and support invoicing and subscriptions. The remote role is listed for North America and requires English and Spanish, with French and German as a plus.
What you'll do
- Resolve billing and payment inquiries
- Support invoicing, subscriptions, and payment management
- Maintain accurate customer account balances
- Collaborate with Accounts Receivable and Cash Collection
- Deliver a world-class billing support experience
- Maintain knowledge of billing and payment processes
What you'll need
- Fluency in English and Spanish
- 1+ year in B2B SaaS customer support or relevant experience
- Experience with ticketing tools and support systems
- Strong technical aptitude
- Analytical mindset
- Strong time management and prioritization
- High empathy and customer orientation
- Ability to multitask across platforms and channels
Skills
Billing and payment supportInvoicing and subscriptionsTicketing toolsTechnical aptitudeAnalytical investigationWritten and verbal communicationTime managementAI-powered tools
Benefits
Health insurance401k matchingPaid time offInternet stipendWellness reimbursementChildcare reimbursementParental leaveCareer growth
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