Telephone Technical Support Agent ‑ Catalan and Spanish Speaking ‑ On‑site LL01

On-site part-time technical support agent role in Valencia handling customer requests by phone and email, with incident diagnosis and coordination with technical service. Requires bilingual Spanish and Catalan, offers a permanent 30-hour contract, paid training, and annual salary plus bonus.

• Provide customer support via telephone and email
• Perform initial diagnosis of reported incidents
• Manage customer requests and keep them informed
• Coordinate visits with technical service
• Collect feedback and propose service improvements

• Bilingual level of Spanish and Catalan
• Good verbal and written communication
• Customer orientation, empathy and flexibility
• Teamwork, organization and motivation
• Negotiation skills and commercial orientation
• Advanced IT knowledge is an advantage

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.