Taking applicationsVoice Support·Posted 8d ago
Customer Service Representative
iQorVerified company
On-site — New Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
New Cairo, Egypt
EnglishEntry level
About the role
Customer service representative role at iQor in New Cairo, handling customer inquiries by phone, chat, or email and resolving concerns professionally. It requires fluent English (B2/C1) and a bachelor's degree, and is a full-time on-site job with night and overnight shifts.
What you'll do
- Provide customer support via phone, chat, or email
- Handle customer inquiries and resolve concerns professionally
- Provide accurate information about products and services
- Follow established processes for consistent customer experience
- Work with team to achieve shared goals and KPIs
What you'll need
- Fluency in English B2/C1
- Strong communication and interpersonal skills
- Customer-focused mindset and positive attitude
- Good problem-solving skills
- Basic computer skills
- Bachelor's degree in any field
- Previous customer service experience is a plus
Skills
Customer supportCommunicationProblem-solvingBasic computer skillsMulti-system navigationEnglish fluency B2/C1
Benefits
Global organizationOpportunities to learn and growCollaborative and supportive work environmentBuild customer service and professional skills
About iQor
iQor is a global BPO and customer engagement company. It recently launched an Egypt operation in the 5th Settlement (New Cairo), hiring English, Greek, French and Nordic-language customer service agents and travel advisors.
BPO / Customer Experience10001+ employeesHQ: St. Petersburg, Florida, USA
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