Customer Service Advisor ‑ Homecoming ‑ Baguio ‑ 2025

A customer service advisor role at Concentrix in Baguio City, Philippines, handling inbound and outbound calls or online contacts to resolve routine customer product and service issues. It is an entry-level, office-based position suited to candidates with a high school diploma and a few months of relevant experience, with rotating shifts.

• Handle inbound and outbound calls and internet inquiries from customers
• Clarify customer requirements and use decision-support tools to resolve issues
• Meet contractual KPIs for service delivery
• Greet customers courteously and build rapport
• Maintain basic knowledge of client products and services
• Accurately notate and document accounts in the call tracking database
• Offer additional products and/or services
• Refer inquiries to published materials, secondary sources or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to adapt to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.