Customer Service Agents ‑ Semi‑Bilingual ‑ CDMX
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
A customer service advisor role handling inbound and outbound calls plus internet contacts, resolving routine product or service problems. It is based in Mexico City, requires intermediate-to-advanced English, and offers career development and monthly performance incentives.
What you'll do
- Interface with customers via inbound calls, outbound calls, or the internet
- Provide customer service support
- Resolve routine problems regarding client products or services
- Troubleshoot customer issues
- Maintain a pleasant and professional tone
What you'll need
- Intermediate to advanced English level
- High school diploma or equivalent
- 6 months call center customer service experience desired
- Strong computer navigation skills and PC knowledge
- Ability to multitask
- Shift rotation capability as needed
- Ability to work under constant changes
- Effective written and verbal communication
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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