Taking applicationsVoice Support·Posted 14h ago
Customer Support Agent
Global, Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Global, Remote
Open to people in the United States
EnglishEntry level
About the role
Customer support role at fashion-tech startup Dressly, handling user requests by email and chat and serving as the voice of the brand. It is remote and flexible, with occasional night shifts and room to grow as the support team scales.
What you'll do
- Respond to customer requests via email and chat
- Serve as the voice and face of Dressly for users
- Work a shift schedule including night shifts
- Meet KPIs
- Master all support flows
- Identify weak spots and improve service efficiency
- Propose solutions to problems
What you'll need
- English level B1+
- Readiness for night shifts (~6 per month)
- Experience working with customers via phone, email, chat and/or in person
- Initiative and organization
- Ability to manage working time during a shift
- Desire to learn and develop in IT
- Helpdesk platform experience is a plus
Skills
Email and chat supportPhone supportCustomer communicationHelpdesk platforms (Zendesk/Freshdesk)OrganizationInitiativeProduct knowledgeKPI management
Benefits
Remote workFlexible hoursCareer growthRegular performance reviewsTransparent feedbackSpace for initiativesFast scaling environment
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