Customer Service Associate at Delivery Station, DSL
AmazonVerified company
San Pedro Garza García, Nuevo Leon, MEX, Mexico
Pay
$5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
San Pedro Garza García, Nuevo Leon, MEX, Mexico
About the role
An on-site Amazon Shipping and Delivery Support associate in San Pedro Garza García, Mexico, handling customer, driver, carrier, and delivery-partner inquiries by phone, chat, and email in Spanish. The role pays 15,963.84 MXN per month, provides training, and requires availability for varying day shifts between 10:00 and 19:00.
What you'll do
- Be the first point of contact for customers in Mexico
- Support customers, drivers, carriers, and delivery service partners
- Handle customer inquiries through phone, chat, and email in Spanish
- Review and implement real-time solutions
- Facilitate information flow among delivery stakeholders
- Collect information to prevent potential delivery and customer experience problems
What you'll need
- High school or equivalent
- Experience working with changing priorities and schedules
- Spanish fluency for customer inquiries
- Fluent English preferred
- Windows and Microsoft Outlook experience preferred
- Availability to work different shift patterns
- Possibility of working national holidays
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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