Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist, Bilingual (English/Spanish)
RoofrVerified company
Remote, Canada
Pay
$17–$19.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Canada
EnglishSpanishEntry level
About the role
Roofr is hiring a bilingual English/Spanish customer support specialist to handle phone and chat support, troubleshoot issues, and log tickets in the CRM. Pay is $50,000–$57,500 CAD per year with a fixed daytime start window, rotating holiday coverage, and remote-first perks, but the role is limited to candidates in the US or Canada.
What you'll do
- Deliver support via phone, chat, and email in English and Spanish
- Troubleshoot complex issues and provide solutions
- Build deep product knowledge as features evolve
- Track and update support tickets in the CRM
- Work with Sales, Customer Success, Onboarding, and Product teams
- Bring innovation to improve quality and efficiency
What you'll need
- 1-3 years bilingual customer support experience
- High daily volume of phone, email, and chat customers
- Excellent communication and creative problem-solving
- Start times around 12 PM-1 PM EST with flexibility
- Holiday coverage on rotating schedule
- Partial weekend coverage may be requested
- Startup experience a plus
- Intercom experience a plus
Skills
Bilingual customer supportPhone and chat supportEmail supportTroubleshootingCRM ticket managementProduct knowledgeIntercomCross-functional collaboration
Benefits
Paid time offHealth insuranceInternet stipendEquipment providedFlexible hoursCareer growthRetirement plan matchWeekly pay
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