Customer Service Advisor – instashop

A full-time, on-site customer service role in Cairo with instashop/talabat, handling inbound calls, messages, emails and chats for customers and partners while supporting the team as a senior coordinator. It requires at least three years of customer service or call-center experience and English communication, with rotational shifts including weekends.

• Handle inbound calls and messages from customers, partners, and prospects
• Provide high-quality customer service and answer enquiries efficiently
• Act as a role model and mentor to Associates and Coordinators
• Support the team leader with floor support and complex situations
• Collaborate with rider support and merchant teams for timely order delivery
• Meet customer service metrics such as response time and satisfaction
• Support partners via calls, emails, chats, and basic IT troubleshooting
• Escalate repeated failure patterns and stay updated on policies

• High school diploma or equivalent; bachelor's degree preferred
• Minimum 3+ years in customer service or call center roles
• Strong English communication, verbal and written
• Flexible schedule and rotational shifts including weekends
• Ability to multitask and handle high call volumes
• Effective time management and organizational skills
• Exceptional interpersonal and problem-solving skills

talabat, part of Delivery Hero, is a leading food, grocery and q-commerce platform in the Middle East. In Egypt it runs talabat Mart and instashop, with Cairo teams in customer care, live operations, sales and account management.