Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative ‑ United States
ArketaVerified company
United States
Pay
$23–$27/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishEntry level
About the role
Customer support role for a fitness and wellness software platform, handling inbound chat, email, and Zoom support for studios and gyms. It requires weekend and/or overnight availability and pays $23–$27 per hour.
What you'll do
- Own Partner interactions via chat, email, and Zoom
- Resolve issues from first message to resolution
- Manage multiple conversations in parallel
- Collaborate with Product, Engineering, Onboarding, and Migrations
- Customize solutions for each Partner’s business
- Learn new Arketa features and use AI-assisted tools
- Advocate for Partners internally
- Maintain accuracy and voice in responses
What you'll need
- 1–2 years in customer support, contact center, or customer-facing operations
- Impeccable written communication
- Balance inbound chats, scheduled calls, and email inquiries
- Strong judgment and on-your-feet problem-solving
- Identify process improvement opportunities
- Team player
- Organized and self-sufficient
- Preferred: wellness business experience or tools like Intercom, Slack, Notion, Google Suite
Skills
Written communicationChat and email supportZoom callsHigh-volume supportProblem-solvingProcess improvementIntercomAI-assisted tools
Benefits
Competitive salaryStock optionsHealth insurancePaid time offWellness reimbursementCareer growthPaid in USD
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