Customer Service Advisor ‑ CDO Events 2026

A full-time customer service advisor role handling inbound and outbound calls plus internet inquiries for client products and services. The position is based in Cagayan de Oro, Philippines and requires routine support work, KPI targets, and rotating shifts.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems regarding products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and/or services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.