Taking applicationsVoice Support·Posted 14h ago
University Grad | Customer Experience Associate
RampVerified company
New York, NY (HQ), United States
Pay
$31.5–$33.5/hr
Job type
Full-time · Hybrid
Hours
US hours
Location
New York, NY (HQ), United States
Open to people in the United States
EnglishEntry level
About the role
Customer experience associate role at Ramp supporting finance customers via live calls, email, and chat while troubleshooting payments, cards, accounting syncs, and integrations. It is a university-grad, full-time US-based role with schedule bidding across 7:00 AM–11:00 PM ET and a stated $65,000–$70,000 salary for NYC or SF candidates.
What you'll do
- Handle customer support via live calls, email, and chat
- Diagnose issues across payments, cards, travel, and accounting integrations
- Manage escalations end-to-end
- Use Zendesk, internal tools, and Slack workflows
- Use and give feedback on AI CX tools
- Fix process gaps and knowledge base issues
- Communicate clearly with finance customers
- Meet CSAT, QA, and speed-of-service metrics
What you'll need
- University grad
- Uses AI tools like Claude and Notion AI
- Systems thinker
- Can discuss APIs and integrations technically
- Fast-moving with a high execution bar
- Clear, concise writing
- Comfortable on the phone
- Track record exceeding CSAT, QA, and speed metrics
Skills
Systems thinkingAI tool useTechnical troubleshootingClear written communicationPhone supportPrioritizationZendeskAccounting/payments knowledge
Benefits
Career growthCross-functional exposureUnlimited AI tokensProprietary AI toolsTeam eventsIn-person offsitesLaunchpad for fintech career
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