Taking applicationsVoice Support·Posted 15h ago
Customer Service Advisor ‑ Midnights Team Fixed
Capital on Tap
UK
Pay
$18/hr
Job type
Full-time · Remote
Hours
US hours
Location
UK
EnglishMid level
About the role
Remote customer service role for a UK fintech, supporting small-business customers by phone, email and live chat on a fixed Monday–Friday 5:30pm–2:00am UK shift. Pay is £28.5k a year with private healthcare, 28 days holiday and other perks.
What you'll do
- Provide friendly, professional support via phone, email and live chat
- Take ownership of each customer case from start to finish
- Resolve issues efficiently and deliver practical solutions
- Keep up to date with products and policies
- Identify ways to improve the customer experience
- Recognise customers who need additional support
What you'll need
- Strong customer service experience
- Call centre or financial services experience ideal
- Strong verbal and written communication
- Sound judgement for complex or sensitive enquiries
- Ability to handle high volume while maintaining accuracy
- Proactive, first-contact resolution mindset
- Empathetic and curious nature
- Ability to work independently and in a team
Skills
Customer servicePhone, email and live chat supportIssue resolutionClear communicationHigh-volume request handlingProduct and policy knowledgeEmpathyProcess improvement
Benefits
Health insuranceWorldwide travel insurancePaid time offPension schemeAnnual learning and wellbeing budgetEnhanced parental leaveFree therapy sessionsDog-friendly office
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