Taking applicationsVoice Support·Posted yesterday
Account Manager, Ada Accelerate
Ada
Canada
Pay
$62.5–$81.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishEntry level
About the role
Ada is hiring an Account Manager for its Accelerate team to manage a portfolio of about 60 customers, handle renewals, and drive retention and expansion. It is a full-time, Canada-based role with a $130,000–$170,000 OTE salary and benefits including unlimited vacation and health coverage.
What you'll do
- Own renewals across portfolio
- Track usage, automation rates, and account health
- Run regular check-ins and business reviews
- Find expansion opportunities
- Build relationships with contacts and decision-makers
- Forecast renewals and pipeline accurately
- Escalate accounts needing senior help
- Retain and grow customer book
What you'll need
- 1+ year in customer-facing or commercial role
- Organized managing many accounts
- Comfortable talking to customers
- Calm with frustrated customers
- Coachable and acts on feedback
- Explain customer needs clearly to internal teams
- Comfortable with Salesforce, Google Workspace, or MS Office
- Bonus: prior quota or target experience
Skills
Account managementCustomer retentionRenewalsExpansionB2B SaaSSalesforceForecastingRelationship building
Benefits
Unlimited vacationHealth insuranceDental, vision, travel, and life insuranceWellness accountEmployee & Family Assistance Plan
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