Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Spanish / English) (Argentina)
BinanceVerified company
Argentina
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Argentina
SpanishEnglishEntry level
About the role
Customer Service Representative role at Binance handling back-office tickets, email, and live chat support for cryptocurrency users in Spanish and English. It is a remote-first, full-time position based in Argentina with 7/24 shift coverage and no prior customer service experience required.
What you'll do
- Handle back office tickets
- Provide 7/24 online enquiry and email support
- Handle customer enquiries via email or online tools
- Liaise with other business units and document customer requests
- Handle customer complaints, special cases, and ad hoc tasks
What you'll need
- College degree or above
- Native Spanish
- Advanced English
- Customer service experience not required
- Financial industry experience beneficial
- Honest and meticulous
- Teamwork spirit
- Ability to work under pressure and different shifts
Skills
Customer supportEmail supportLive chat supportTicketing systemsComplaint handlingDocumentationSpanish and English communicationCryptocurrency knowledge
Benefits
Remote-firstCompetitive salaryCompany benefitsCareer growthContinuous learning
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