Live Ops Advisor – instashop
talabatVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Live Ops Advisor supporting instashop riders and pickers in Cairo, handling calls, emails, and chat about deliveries, payments, and technical issues. Requires English and Arabic, at least one year in rider support or dispatch, and flexible hours including weekends and holidays.
What you'll do
- Respond to rider and picker inquiries via calls, emails, and chat
- Investigate orders needing attention and troubleshoot fulfillment issues
- Escalate repeated failures, system concerns, or operational inefficiencies
- Provide basic technical troubleshooting for order systems and apps
- Maintain records of interactions, resolutions, and compliance reports
- Work with operations and customer service teams to refine support workflows
What you'll need
- High school diploma or equivalent
- Bachelor's degree preferred
- Minimum 1+ years in rider support or dispatch roles
- Strong English and Arabic communication, verbal and written
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Ability to work in a fast-paced, dynamic environment
Skills
About talabat
talabat, part of Delivery Hero, is a leading food, grocery and q-commerce platform in the Middle East. In Egypt it runs talabat Mart and instashop, with Cairo teams in customer care, live operations, sales and account management.
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