Taking applicationsVoice Support·Posted 15d ago
Customer Service Representative‑ Remote
Sharecare
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishEntry level
About the role
Remote full-time customer service role answering inbound calls and emails for a digital health company. It handles member and provider inquiries, documents information, and requires strong communication and basic computer skills.
What you'll do
- Answer inbound calls and emails from members and providers
- Identify and prioritize caller needs
- Resolve customer service inquiries and problems
- Document communications accurately
- Educate callers on program benefits
- Meet call center metrics and quality levels
- Escalate and follow up on issues
- Provide accurate information about programs and services
What you'll need
- High School Diploma
- Prior customer service experience preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills
- Ability to work effectively in a team environment
- Ability to thrive in a fast-changing environment
Skills
Customer serviceCommunicationMultitaskingMicrosoft WordMicrosoft OutlookData entryProblem resolutionComputer proficiency
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