Customer Service ‑ French
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kagithane, Türkiye
About the role
Customer service role handling inbound and outbound calls and internet inquiries for a client's products, with French-language support. It is a full-time entry-level position based in Kagithane, Türkiye, with rotating shifts and no pay stated.
What you'll do
- Handle inbound and outbound calls
- Respond to internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Document account notes and call records
- Offer additional products or services
- Refer complex inquiries to senior staff
What you'll need
- High school diploma
- 3–6 months relevant experience preferred
- Strong customer service orientation
- PC knowledge and computer navigation
- Effective written and verbal communication
- Ability to multitask and adapt
- Ability to rotate shifts
- Team player and independent worker
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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