Specialist, Customer Acquisition (English speaker)

A B2B customer acquisition role managing existing clients across telecom and IT product lines, with proactive outreach and consultative selling. It requires 1–2 years of inside sales or account management experience and strong English communication, and is based in Kuala Lumpur.

• Manage a portfolio of existing B2B clients across multiple product lines
• Conduct proactive outreach, qualification, needs analysis, and consultative selling
• Meet monthly and quarterly Order Book targets and KPIs
• Prepare quotations, proposals, and SOP-compliant order submissions
• Maintain account plans and track pipeline in CRM tools
• Collaborate with internal teams to resolve customer issues
• Build customer relationships through follow-ups and issue resolution
• Support escalation handling, service reviews, and customer success engagements

• Minimum Diploma or above
• 1–2 years in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success
• Strong English comprehension, business writing, and communication skills
• Excellent interpersonal skills for engaging decision makers
• Strong presentation skills
• Detail-oriented with strong organisational skills
• Comfortable with sales processes, CRM systems, and productivity tools
• Self-starter with accountability, resilience, and results-driven mindset

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.