Customer Service Advisor – English Speakers ‑ Hurghada

A blended customer support role at Concentrix in Hurghada, handling inbound and outbound calls, chats and emails for clients across sectors such as banking, retail and telecom. It is an on-site entry-level position requiring only a high school diploma, with medical and social insurance, transportation, and a stated fast track to promotion within six months.

• Support customers by phone, email and chat
• Handle inquiries, order processing and troubleshooting
• Meet contractual KPIs
• Clarify customer requirements using probing and decision-support tools
• Document accounts accurately
• Identify opportunities to offer additional products or services
• Participate in customer satisfaction initiatives

• High school diploma
• Excellent communication and interpersonal skills
• Comfortable in a fast-paced, performance-driven environment
• Strong multitasking and prioritization
• Basic computer and system navigation skills
• Able to work independently and in a team
• Flexible to work rotating shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.