Taking applicationsVoice Support·Posted 5d ago
Customer Support Agent ‑ Complaint Management (Remote, Phone)
Simplyright GmbH
Monheim am Rhein
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Monheim am Rhein
Open to people in the United States
GermanEntry level
About the role
Remote phone-based customer support role focused only on complaints, including callbacks, de-escalation, and finding fair solutions. It is open worldwide and requires good German for calls during German business hours, with career changers welcome.
What you'll do
- Handle dissatisfied customers exclusively
- Call back customers who have a complaint
- Listen, de-escalate tense conversations, and find fair solutions
- Clarify subscription, cancellation, refund, or debt collection questions internally
- Document every case in Zendesk
- Reply to customers by email
- Turn annoyed customers into satisfied customers
What you'll need
- Good German for phone calls
- Empathy and patience
- Stay calm when calls get loud
- Reliable and keeps promises
- Ideally customer service, complaint management, or call center experience
- Career changers with the right instinct welcome
- Available during German business hours Mon–Fri
- Quiet workplace, stable internet, PC or laptop, and headset
Skills
EmpathyPatienceGerman phone communicationDe-escalationReliabilityComplaint managementZendesk documentationEmail communication
Benefits
100% remote from anywhere in the worldFull-time or part-timeImmediate startThorough onboardingShort paths to team and managementMeaningful work helping stressed people
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