Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
DATAMARKVerified company
Chihuahua, Mexico
Pay
$3–$4/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Chihuahua, Mexico
EnglishSpanishEntry level
About the role
A call-center role handling customer inquiries, complaints and account updates in English and Spanish by phone, email and chat. It is an on-site position in Chihuahua, Mexico, paying a monthly salary in Mexican pesos with paid training and flexible schedules.
What you'll do
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely and efficient manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team members or departments
- Ensure a positive customer experience by providing exceptional service
What you'll need
- High school diploma or equivalent
- Fluency in both English and Spanish
- At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates
- General computer literacy
Skills
Customer supportPhone supportEmail supportChat supportComplaint resolutionAccount updatesComputer literacyBilingual English/Spanish
Benefits
Health insurancePerformance bonusPaid trainingFlexible hoursPaid in MXN
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