Taking applicationsOutbound / Telesales·Posted 15h ago

Inbound Sales Agent

ConcentrixVerified company

Ciudad de Guatemala

Pay

Not listed

Job type

Full-time · On-site

Hours

Flexible

Location

Ciudad de Guatemala

EnglishEntry level

About the role

An inbound sales role handling customer calls to sell basic products and services, process orders, and answer billing questions. It is based in Guatemala City and requires a high school diploma plus at least six months of sales or reservations experience.

What you'll do

  • Handle inbound calls to sell products and services
  • Process customer orders and sales inquiries
  • Achieve sales targets and maximize opportunities
  • Provide product, pricing, and promotion information
  • Answer billing questions
  • Notate customer accounts accurately
  • Resolve customer needs on first contact

What you'll need

  • High school diploma
  • At least 6 months sales or reservations experience
  • Strong communication and negotiation skills
  • Customer service orientation
  • Basic computer navigation and PC knowledge
  • Multitasking and adaptability
  • Attention to detail
  • Teamwork and independent work

Skills

Inbound salesNeeds probingProduct knowledgeNegotiationCommunicationMultitaskingBasic computer navigationCustomer service

About Concentrix

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.

BPO / customer experience5,000+ employees
More about Concentrix

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