Specialist, Customer Success (English Speaker) (Kuala Lumpur)

A full-time Customer Success Specialist role in Kuala Lumpur supporting existing customers by phone and email. The job focuses on customer satisfaction, product knowledge, health checks, and documenting customer feedback.

• Support an existing customer base across the customer lifecycle
• Manage high-volume customer contacts by phone and email
• Verify contact information using search and productivity tools
• Conduct recurring health checks on product satisfaction and value completion
• Address customer questions, concerns, and objections
• Document and track qualitative feedback and quantitative measurements
• Capture Voice of the Customer insights
• Work with teams and management to improve customer experience

• English (Required)

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.