Taking applicationsVoice Support·Posted 14h ago
Support Associate
ShockbyteVerified company
South Africa, Romania, Japan, Philippines +2 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa, Romania, Japan, Philippines +2 more
EnglishMid level
About the role
Shockbyte is hiring a remote Support Associate to handle customer tickets about technical troubleshooting, billing, cancellations, and general enquiries for game server users. The role is full-time with flexible hours and requires strong written English plus 1–2 years of customer-facing technical support experience.
What you'll do
- Handle customer tickets for technical troubleshooting
- Manage billing and cancellation requests
- Respond to general enquiries
- Act as a bridge between users and technical teams
- Ensure issues are handled with care and precision
What you'll need
- Excellent written English
- Strong problem-solving and technical reasoning
- Ability to manage multiple support tickets
- Understanding of game server environments and hosting fundamentals
- Customer-first, empathetic approach
- 1–2 years customer-facing technical support experience
Skills
Written English communicationProblem-solvingTechnical reasoningTicket managementGame server environmentsHosting fundamentalsCustomer-first mindsetWHMCS or Zendesk
Benefits
Flexible hoursCareer growthDevelopment budgetWorkspace supportVirtual team eventsShockbyte merch packTravel opportunitiesFree game servers
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.